Settings mode

Support

Support channels, response paths, post-sale help

Support operations

Support now lives in settings mode instead of competing in the main workbench navigation.

Post-sale help, tickets, escalation paths, and buyer-facing support posture belong in configuration mode. This keeps support available without making the day-to-day workbench feel heavier than it needs to be.

Support surface

Open tickets and response posture

Review tickets, priority, support paths, and response state.

Buyer posture

Open support baseline

Inspect support delivery, response model, and operating boundaries from the buyer-facing readiness surface.